Support

Getting Frisket working.

Installing, permissions, delivery and billing, licenses, updates, uninstalling, and the handful of things that most often go sideways, with the fix for each.

Setting Frisket up for the first time? Start with the setup guide. This page is the full reference.

Install

How do I install it?

Download the zip, unzip it, and drag Frisket into your Applications folder in Finder before launching it. Then open it: there is no Dock icon — Frisket lives in the menu bar at the top right of the screen.

Do I have to move it to Applications?

Yes, and before the first launch. macOS runs downloaded apps from a hidden read-only copy (app translocation), where the app cannot see its own location; launch-at-login and updating stop working. Moving it with Finder clears that for good. Frisket detects the condition and says so rather than failing silently.

Which Macs are supported?

macOS 14 (Sonoma) or later, on both Apple Silicon and Intel, from one universal build. The only feature that needs a newer system is on-device AI workflow support, which requires Apple Silicon and macOS 26. Everything else works on every supported version, and the app says when a feature is unavailable rather than hiding it.

Is it safe to open? macOS did not warn me.

Right — that is the point. Frisket is signed with a Developer ID certificate and notarized by Apple, so it opens with an ordinary double-click. If you ever see a "damaged" or "unidentified developer" warning, you did not get the app from frisket.app; delete it and download again.

Permissions

Why does it need so much access?

Frisket reads keystrokes and the clipboard and can type on your behalf. That is what a keyboard layer is. The scope is what keeps it honest: every permission is requested only when you first use a feature that needs it, is explained in the app before the system prompt appears, and can be revoked at any time. Nothing you type or copy is logged or sent anywhere. The privacy page lists every network request the app can make.

What is each permission for?

Permission What it unlocks Features that use it Grant / revoke
Accessibility Typing on your behalf, pasting into the app you came from, expanding snippets, rewriting a key chord, and moving other apps' windows. Without it, the text is still on your clipboard for an ordinary ⌘V. Type clipboard, clipboard auto-paste, snippets, key remapping, window tiling, palette and board actions that type or paste System Settings › Privacy & Security › Accessibility. Toggle off to revoke.
Input Monitoring Optional everywhere. Lets "press any key to stop" notice a real keystroke while Frisket is typing. Observe-only — Frisket never records what you type. Not needed for global shortcuts. Type clipboard (the stop key) System Settings › Privacy & Security › Input Monitoring. Quit and reopen Frisket after changing it.
Screen Recording Optional. Capturing the region you select, so its text can be read on your Mac. Only the area you choose, only when you ask, never streamed anywhere. Reading text out of an image you already copied needs no capture and works without it. Screen OCR, OCR paste (both marked experimental) System Settings › Privacy & Security › Screen Recording.
Automation Letting a step control another app, such as your browser. macOS asks separately for each app, the first time a step targets it. Contextual actions (copy the front tab's URL or the Finder path), autoworker workflow steps System Settings › Privacy & Security › Automation, per app.

What works with no permission at all?

Most of it. With nothing granted you still get the command palette, clipboard history, cheat-sheet overlays, overlay packages, the symbol picker, the calculator, scratchpads, timers, Pomodoro and breaks, and every global shortcut. Only typing on your behalf and pasting back into another app need Accessibility, and Frisket asks the first time you use them.

A permission is granted to a specific signed app, so if you replace Frisket with a build signed differently, macOS treats it as a new app and you grant it again.

How do I grant or revoke one?

Open Frisket's settings and go to the Permissions pane. Each permission has a pill showing its live state — granted, not granted, or not needed yet — and a button that takes you to the exact page in System Settings. To revoke, go to System Settings › Privacy & Security, pick the permission, and switch Frisket off. macOS usually asks you to quit and reopen the app after a change; Frisket picks up the new state on its next launch.

Does it watch me in password fields?

No. When macOS signals secure input, which is what a password field does, Frisket stands down entirely: it does not observe the keyboard, does not record the clipboard, and refuses to type. That is enforced in the app, not a setting you can turn off by accident.

Delivery and fulfilment

What am I buying, exactly?

A license for a downloadable macOS application, sold at a fixed published price. It is a standard, non-customized digital product: no physical goods (nothing is shipped and no delivery address is collected), no services (we do not sell consulting, setup, installation, training, or development), and no customization (every customer receives the identical application on identical licence terms).

How does the license reach me?

Automatically, by email, typically within minutes of payment, at any hour and in any country. No person is involved at any step:

  1. You complete checkout on our payment provider's hosted page. It acts as merchant of record and handles the card, the tax, and the receipt. We never see or store your card details.
  2. An automated email arrives with your receipt and your license key.
  3. You download the app from frisket.app if you have not already. Trial and paid users get the same build, so there is no separate "paid download".
  4. You paste the key into the License pane. Frisket's settings › License, paste your email address and key, press Activate.
  5. Activated. The pane shows your plan and seats in use, and every feature unlocks immediately.

Activation is verified against a public key embedded in the application, so the app itself never depends on us being reachable. Support exists to help people afterwards, not to complete an order.

My key has not arrived.

Check your spam folder first, then write to us with the email address you purchased with and we will resend it.

Payment, tax, and receipts

Checkout is handled by our payment provider acting as merchant of record. It is the seller of record for your order: it takes the payment, calculates and remits any VAT, GST, or sales tax, issues your invoice or receipt, and processes refunds and chargebacks. Its name is what appears on your card statement.

See the terms of service, the refund policy, and the privacy page.

Licensing

Can I try it before paying?

Yes, and we would rather you did. The 14-day trial is the complete app with no account and no card. When it ends, Frisket keeps running and the licensed features pause until you activate a key.

How does the trial work?

Fourteen days, the complete app, no account and no card. The trial is anchored in your Mac's Keychain, so it survives a reinstall, and setting your clock back does not extend it. When it ends, Frisket keeps running; the features that need a license stop until you activate one.

How do I get my license key?

Your license key arrives by email after purchase, together with your receipt. Keep that email: it is all you need to move Frisket to another Mac or reinstall later. If it has not arrived within a few minutes, check your spam folder, then write to us with the email address you used and we will resend it.

How do I activate it?

  1. Open Frisket's settings and go to the License pane.
  2. Paste your email address and the license key from your receipt.
  3. Press Activate. It takes a second or two, and the pane then shows who the license belongs to, the plan, and how many seats are in use.

Activation sends exactly three things: your license key, a hashed machine identifier, and the app version. Never your content, never the raw hardware ID of your Mac.

How many Macs, and how do I move to a new one?

A personal license activates on up to three of your own Macs; the exact seat count is shown next to your license. To move, open the License pane on the old Mac and press Deactivate this Mac — the seat frees immediately and you can activate the new one. If the old Mac is gone or unbootable, write to us and we will release the seat.

Does it need to be online?

Only briefly. After activation Frisket revalidates roughly once a week, and it keeps working offline for a 30-day grace window if it cannot reach the licensing service. You will see a plain-language note in the License pane well before anything stops, and a failed check never deletes your license.

What about refunds?

There is a 14-day money-back guarantee on every purchase, and you do not need to give a reason. Reply to your receipt email or write to us with your order reference and we will start it. Purchases and refunds are handled by our payment provider, which acts as merchant of record for checkout, taxes, and receipts; we never see or store your card details. Read the full refund and cancellation policy.

The 14-day trial is the whole app, so you can decide before you pay.

What happens if I cancel the yearly plan?

Nothing until your paid term ends. You keep every feature through the period you have paid for, you are not charged again, and you can resubscribe later with the same email.

Are updates included?

Lifetime licenses include every 4.x update. A future major version (5.x) may be offered as a paid upgrade, with a discount for existing lifetime licence holders. Yearly licenses include all updates while the subscription is active.

Do you offer team or volume licenses?

Not yet. There are two plans, both personal, both at the published price. If you need several seats, buy the number of licenses you need or write to us.

Is there an education or upgrade discount?

There are no per-customer prices. Any discount we ever run is published on the pricing page and available to everyone on the same terms.

Updates

How does Frisket update itself?

It uses Sparkle, the long-standing open-source updater for Mac apps. Frisket fetches one static file from frisket.app, a release feed listing the available versions, and offers to install a newer build if there is one. No account, no server session: the request carries the app name and version in its User-Agent and your IP address, as any web request does. System profiling, which Sparkle can optionally attach, is permanently disabled in the build.

What is the consent model?

Frisket does not check for updates until you say it may. It asks once, in Settings › General › Updates, with an exact description of what a check sends. Until you answer, nothing is fetched. Say yes and you get a daily background check and a switch to turn it back off; say no and the app never contacts the update host on its own.

Even with checks on, nothing installs behind your back. A found update surfaces as a quiet line in the menu-bar menu, never a window that steals focus mid-sentence, and it downloads and restarts only when you choose.

How do I check manually?

Click the menu-bar clover and choose Check for Updates…, or press Check Now in Settings › General › Updates. A manual check works even when automatic checking is off — the click is your consent for that one request.

How do I know an update is genuine?

Every release carries two independent signatures. The app inside the archive is Developer ID-signed and notarized by Apple, which macOS verifies. The archive itself is separately signed with a key that the download host does not hold, and Frisket checks that signature against a public key baked into the app before it installs anything. A compromised web host cannot ship you a modified Frisket. The updater also refuses to install anything older than what you have.

Can I just download it myself?

Yes. Every version stays on the releases page with its checksum and notes. Installing a newer build over an older one is a drag-and-drop replacement, and your settings, history, and license stay where they are.

Feature status

Frisket ships more than it advertises. Everything below is in the build you download; the difference is how settled it is. Stable features are what the marketing pages describe. Experimental ones are usable and off to one side in Settings, and they may change — or be withdrawn — between releases. We would rather say which is which than let you find out.

Stable

Complete, supported, and safe to rely on.

Experimental

Grouped under Experimental in Settings and marked there. Behaviour, keys and output may change between releases. Not covered by the marketing pages.

Not built yet

Nothing on this site describes a feature that does not exist. If a capability is not in one of the two lists above, it is not in the app.

Uninstall

How do I remove Frisket?

Quit it from the menu-bar menu, then drag Frisket from Applications to the Trash. Frisket registers its background agent through macOS's own login-items mechanism, so removing the app removes the agent with it. If a stale entry lingers in System Settings › General › Login Items, remove it there.

And the leftovers?

If you want every trace gone, delete these too. The data directory and log folder still carry the app's older names, left alone at the rename so that nobody's clipboard history was orphaned:

~/Library/Application Support/com.mosaicparadigm.poweruser/
~/Library/Logs/PowerUser/
~/Library/Preferences/com.mosaicparadigm.frisket.plist
~/Library/Preferences/com.mosaicparadigm.quiethand.plist   (older builds)
~/Library/Preferences/com.mosaicparadigm.poweruser.plist   (older builds)

Two more, if they apply to you:

If you enabled clipboard sync, the synced records live in your own iCloud private database. Turning sync off in Settings before you uninstall removes this Mac from the sync set.

Troubleshooting

Hotkeys do nothing, or the app "forgets" its settings and permissions

Symptom. You launched Frisket straight from the Downloads folder or from the mounted disk image. Permissions you grant do not stick, launch-at-login does not work, updates fail, and the app may report that it is running from a translocated copy.

Fix. Quit Frisket. In Finder, drag Frisket into your Applications folder (drag it — do not copy it in Terminal, and do not run it from the zip). Open it from Applications and grant the permissions again. This is a macOS security behavior called app translocation, and moving the app with Finder is what clears it.

Pasting from clipboard history does not work

Pasting into another app needs the Accessibility permission. Open Settings › Permissions and check the Accessibility pill; if it is not granted, use the button there to open System Settings, switch Frisket on, then quit and reopen the app. If Accessibility is on and paste still fails, the target field may block pasting altogether — use Type clipboard instead, which types the text like a keyboard would.

Nothing happens in a password field

That is deliberate and cannot be turned off. While macOS reports secure input, Frisket does not observe the keyboard, record the clipboard, or type. Some apps (a few terminals and remote-desktop clients) leave secure input on longer than they should; if Frisket seems inert everywhere, quit the app that had the password field open and try again.

The menu-bar icon disappeared

macOS hides menu-bar items when the bar runs out of room, especially on laptops with a notch. Check by making the front app's window narrower, or reorder items by command-dragging them. If the icon is gone, the agent may have quit; reopen Frisket from Applications. It also restarts itself after an unexpected quit.

Something crashed

Crash reports are written to your own disk and never uploaded. You can find them in ~/Library/Logs/PowerUser/ and in Console under Crash Reports. Frisket's Diagnostics pane packages the content-free details for you to read first; nothing leaves your Mac unless you attach it to an email yourself.

Contact

Write to support@frisket.app. Tell us your macOS version, your Frisket version (Settings › About), and what you were doing — that is usually enough. If any behavior of the app contradicts the privacy page, say so plainly in the subject line; we treat that as a serious bug, not a support ticket.

For billing questions, start with the pricing page, the refund policy, and the terms of service. If they do not answer it, the same email address handles sales, refunds, and legal notices.

Never send us your license key in a public place. A receipt email address is enough for us to find your order. And we will never ask for a password, a recovery code, or remote access to your Mac.